Free delivery on all UK mainland orders over £250






Making A Purchase could not be easier, just browse our website and click on the items that you wish to buy and put them into the shopping cart. 

After you have finished your selection, click on "CHECK OUT" and you will be asked for your address and payment method details that we need to be able to complete the order. 
If you would prefer to talk to us directly please phone 01952 505696 and place the order with our Sales Department. 

We accept all credit card and debit cards except AMEX
If you are shopping from outside of UK, place your order and your credit card company will convert the transaction to your own currency. 

Shipping And Handling

1-2 day delivery to UK mainland is £12.95, Free for orders over £250
Early morning and timed deliveries are available at extra cost. 
Please inquire about other countries. 

Delivery Schedule 

We will normally send your order to on a 1-2 day delivery service providing we receive the order before 3.00pm and subject to all items in stock. 
UK customers should normally receive them within 24-48 hours afer dispatch, Ireland 24-72 hours and European customers in 4 days.
International orders vary according to shipping & couriers are generally received in under 5 days. 
Please note: offers of free delivery may go on a three day service. 

Back Orders 

If your item is not in stock, we will back order for you. 
You will always be emailed with the option to cancel your order if you would rather not wait. 

Tax Charges 

20% UK VAT, you will receive an invoice with your order showing VAT amounts once goods have been despatched

Credit Card Security Guarantee

We guarantee your satisfaction. 
All of our products come with a minimum of 12 month return to base no quibble repair or replace guarantee. 
Extended Warranties are available at extra cost, email for a price.
Warranties exclude CCD sensors, batteries & bulbs damaged by normal wear & tear and mishandling or any damage.

If you believe an item is faulty please phone our Help Line on 01952 505696 first as many problems can be sorted out over the phone. If we advise you to make a return a Returns Authorisation Number will be issued, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted or acknowledged. Please contact us by phone to obtain a Returns Number. 
The cost of & safe return of the goods to us is your responsibility, for your security we advise courier or signed delivery to us. 

Contacting us

If you need to contact us, please email us [email protected] or you can call on 01952 505696 

Returns Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day cooling off period that starts the day after you receive the goods.
If you would like to make a return, please call us for instructions to obtain a Returns form and a Returns Authorisation Number. 
The form must be clearly filled and the Returns number marked on your returned goods, a copy of your invoice must also be sent with the goods. Any goods returned without an authorisation number or copy invoice will not be accepted.

We accept the return of items only if they are unopened, in their original condition, unused and in their original packaging. 
If you return the goods as detailed we will issue a refund for the goods, excluding delivery charges

The buyer will be responsible for ensuring that all returns are delivered to HDCCTV, Chestnut House, Kingswood Business Park, Holyhead Road, Nr Albrighton, WV7 3AU,  and for providing proof of delivery of any such return, the cost of such returns is not covered by the Product warranty.

You may cancel your purchase within 7 days from the date of delivery by calling 01952 505696 and obtaining a returns number. Providing we receive the goods within 7 days of issuing a returns number and the goods are in their Original Packaging and Condition you will be refunded the price paid within 30 days from the date on which we received the goods. All returns are to be sent to HDCCTV at the buyers own cost and risk.
The following exclusions apply to the refund policy stated above:
  • Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at HDCCTV's discretion and with prior written agreement.
  • Goods over 30 days old will not be accepted for refund.
  • Goods that are not in their original packaging and condition are excluded.
  • Goods ordered by consumers returned within 7 days and complying with the above policy will be collected free. This applies to goods sold in the UK only.

IP Cameras and DVR with Network

HDCCTV are not responsible for networking any DVR as it involves third party equipment. 

If buying a DVR with networking please make sure you have a qualified IT person to network the DVR. 
No refunds can be made for the failure to network and we will not accept any DVR back due to this.

Our standard Terms & Conditions apply to all sales.

Products, Prices, specifications, Terms & Conditions are subject to change, please check latest details when ordering. 
Your statutory rights are not affected.

The above is a summary of our terms and conditions of business, a full version of which can be found HERE