Privacy Policy

KOTA PRIVACY POLICY 2018

At Kota CCTV Limited (Trading as HDCCTV.CO.UK, hereafter referred to as “hdcctv”) we are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that HDCCTV is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing.

But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Grab a cuppa and read on..

TYPES OF DATA WE COLLECT

Cookies
Google Analytics
Sales & Mailing lists
MAGENTO E-Commerce Store
ZOHO Accounts Software
PAYMENTSENSE Card Payment Processing
Zopim Live Chat

Cookies Policy

What are cookies?
Like most websites,  HDCCTV websites use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you shop with us online. 

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  

We do not use cookies to collect or record information on your name, address or other contact details. HDCCTV can use cookies to monitor your browsing and purchasing behaviour on this website.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

HDCCTV or on behalf of HDCCTV, and are necessary to enable you to a make purchases on our website;

What are cookies used for?

The main purposes for which cookies are used are:

For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Google Chrome:
1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”
For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.  

If you only disable third party cookies, you will not be prevented from making purchases on our sites.  

If you disable all cookies, you will be unable to complete a purchase on our site.

Google Analytics

When someone visits www.hdcctv.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

You can find out how to opt out of being tracked by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout

Mailing Lists

As part of the registration process when placing an order on the website, or to gain a quotation and also when subscribing to our e-newsletters, we collect personal information.

We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.
We don't rent or trade email lists with other organisations and businesses.

You can unsubscribe to general mailings at any time of the day or night by emailing your request to our data protection officer [email protected]

MAGENTO - E-Commerce Store

If you place an order on our website the information you enter is stored temporarily by our website which is built on the Magento Platform. We do not see your payment information, only the method of payment and your name/address/email and ip address, your personal information is then entered into our accounts software Zoho and deleted from Magento within 90 days.

For complete deletion earlier than 90 days please email [email protected]

Here is Magentos Privacy Policy, happy reading!
https://magento.com/legal/terms/privacy

ACCOUNTS SOFTWARE - Zoho

We use “Zoho Books” accounts software to store your information and orders in order to fulfil our contract with you.

When we add you to Zoho you will receive an invite to log into your online customer portal, here you can see all of the details we hold on you, as well as view any quotes or past invoices.  

You may amend or delete any information you like at any time, for complete deletion please email Colin Willacy [email protected]  

Your information is stored within Zohos servers in Ireland for no longer than 7 years from purchase date.

Here is Zohos GDPR documention & privacy policy
https://www.zoho.com/gdpr.html
https://www.zoho.com/privacy.html

Telephone Orders

If you give us your information over the phone in order to get a quotation or to place an order we enter your information directly into Zoho (see above).

Card Payments over the Telephone

If you call us to make a debit or credit card payment, we enter the card details along with your house number and postcode for address verification purposes into a secure online payment portal managed by “Paymentsense”, we do not store any card information locally.

HERE is Paymentsenses’ Privacy Policy
https://www.paymentsense.co.uk/legal/privacy/

Live Chat

The live chat module “Zopim Zendesk” on our website gathers visitor IP addresses and (if you manually enter it) your name and email address.

HERE is Zopim Zendesks  privacy policy
https://www.zopim.com/privacy.html

Children

We do not knowingly collect information from individuals who are under the age of 16. If you are under the age of 16, please do not register an account with our website or provide any information about yourself on our website. If you have already done so, please contact [email protected] and your information will be deleted immediately.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold.

All customers that make a purchase will get an email invite to their customer portal when they are added to our accounts software Zoho.

If you have made a purchase but have not received an invitation to out customer portal please email [email protected] who will send another invite.

Once you have access to your portal you may amend your details as well as view any estimates, sales orders and invoices of past orders, and you are able to pay for new orders securely online.

If you want us to make any changes or deletions on your behalf please email your request to our data protection officer Colin Willacy at [email protected]

Changes to this Privacy Notice

This policy was last reviewed 15th May 2018 and will be reviewed periodically.