Returns Policy - Consumers & Business Customers
HDCCTV.co.uk is a division of Y3K (Europe) Limited - the UK's oldest independent CCTV distributor (www.y3k.com).
To be eligible for a refund you must request an RMA within 14 days from the date of purchase and we must receive the products within 21 days from date of purchase. Refunds are subject to the following terms and conditions:
a) Products were purchased directly from Y3K (Europe) Limited.
b) We will refund the purchase price of the product only. Delivery charges, services and other charges will not be refunded.
c) If you request an RMA for a refund within 14 days of the date of purchase and we receive the products within 21 days, your refund will be subject to no handling charge.
d) If you request an RMA for a refund after 14 days of the date of purchase or we receive the products after 21 days, you will not be eligible for a refund.
e) Products that are special order and services are not eligible for refund
f) Products that are sealed for health protection or hygiene reasons (such as Face Masks and Medical Products) cannot be returned for refund once they have been opened.
To begin the refund process you must request an RMA from support.y3k.com
Any product that is received by us that does not meet the above terms and conditions will be returned back to you and a £25+ VAT handling charge will be invoiced to you.
Our standard warranty period is 1 year from date of purchase from Y3K.
Products that are sealed for health protection or hygiene reasons (such as Face Masks and Medical Products) are provided with a 90 day warranty period.
If your product has a warranty period that is different from the above it will be stated on our sales invoice.
If the product is confirmed as being faulty by Y3K and the RMA was requested within 30 days of purchase and the product received by us within 37 days, you have the option of a refund, repair or replacement.
If the RMA was requested after 30 days or the products received by us after 37 days, and the product is within its warranty period when we receive it, it will be repaired or replaced at our discretion.
Products that are not in their original packaging, damaged or missing items are not eligible for a refund.
If the product has been damaged the warranty will be void and it will be returned to you.
If the product is found to be not faulty it will be returned to you.
Please note our warranty is available in the UK only. You will need to return your purchase back to us in the UK, and we will then return your repaired item/replacement without charge to UK addresses only.